Refund policy

All Holy Occasion products are custom made to order. Because this, we do not accept returns or exchanges for size, colour, or change of mind reasons. This is permitted under EU consumer law for made to order goods.

Damaged or defective items

If your order arrives damaged or has a manufacturing defect, please contact us at Holyoccasion.service@gmail.com within 30 days of delivery. In your email, include your order number and a clear photo of the issue. Please use the following subject line: REFUND (Your Order Number) — for example: REFUND (#1234).

You do not need to return the item. Once we've reviewed your claim, we will arrange a free replacement or refund.

Refund processing time & cancelation

Approved refunds will be processed within 5–10 business days back to your original payment method. Please note that original shipping costs are non-refundable.

Claims submitted after 30 days of delivery cannot be accepted.

Because all Holy Occasion products are custom printed, we are unable to accept returns or exchanges for buyer's remorse or incorrect size selection. Orders may be cancelled within 24 hours of purchase, provided production has not yet begun. Once an order enters production, it cannot be cancelled or refunded. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we will make it right.

Contact For any questions, reach us at Holyoccasion.service@gmail.com